I recieved an incorrect item, what do i do ?
We will get this fixed for you ASAP just head over to our Contact section.
When you message, please include the following information:
- Your name
- Order number
- Product name of the item ordered
- Product name of the item received
- Picture of the incorrect item and a description of the incorrect item received
You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us.
Why was my order cancelled ?
If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because the stock wasn't available when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. Refunds return back to you within a day however some may take up to 7 days, this is the banking process and not something we can speed up.
Missing a product from your purchase ?
If you are missing a product from your purchase please contact us with your full name, order number and the name of the product you are missing.
Has your order not arrived/late ?
If your order has not arrived to you please contact us and we will try and do our best to solve that issue.